Relating Intellectual Capital and Performance via Organizational Ambidexterity: Evidence from Health Facilities in Uasin Gishu County, Kenya

Abstract

Health care sector is described as not only the foundation but also a key pillar for promoting country citizens’ well-being and economic development. Hence, most devised policies and strategies nowadays largely relate to utilization of intangible as opposed to the traditional tangible resources. This aims at offering steadfast support to the health care sector in the current ever evolving operating environment. This study therefore sought to establish the moderating effect of organizational ambidexterity in the relationship between intellectual capital and performance of health facilities in Uasin Gishu, Kenya. Descriptive research anchored on both the public good and stewardship theory was carried out targeting 196 health facilities. Structured questionnaires were utilized in gathering data from 472 respondents given the 59 sampled health facilities. From the findings, it is evident that intellectual capital is an imperative constituent of performance. This is based on the positive connection between human capital (β = .247, p-v = .000<.05), structural capital (β = .172, p-v = .002<.05) and relational capital (β = .139, p-v = .001<.05) with performance. Furthermore, there exist a complimentary mediation effect of organizational ambidexterity in the relationship between intellectual capital and performance (β = .166, CI = .731, .526). The study’s theory, practical and suggestions for future research are also described in details.